Sell integration breadth with one reliable support surface.
The provider normalized schemas, maintained connectors, exposed logs, and owned credential and data-quality incidents.
At a glance · illustrative scenario
- Example price
- $8,000 / month
- Billing unit
- Monthly subscription
- Scope
- 30-connector catalog
Illustrative integration report informed by public case-study patterns. Figures demonstrate the workflow; they are not Darwin customer results.
Darwin operating guide · Seller view
A unified API succeeds when it preserves the contract and makes every state observable.
The seller owns normalized mappings, request IDs, retries, connector drift, diagnostics, change notices, and the incident runbook.
- Preserve response shape and semantics until a versioned migration is accepted.
- Make asynchronous side effects retryable and idempotent.
- Roll out behind controls and prove rollback before retiring the previous path.
The provider delivers the interface, diagnostics, change controls, and service evidence.
The product team verifies behavior, failure handling, operating cost, and rollback.
Provide a normalized API, maintain connector mappings, and support the customer through authentication and first successful sync.
Pilot an HRIS integration against employee, employment, and group objects before rolling it out across a 30-connector catalog.
- 01Inputs
Object map + sandbox
- 02Work
Auth + sync pilot
- 03Handoff
Production access + runbook
- Offer
- Provide a normalized API, maintain connector mappings, and support the customer through authentication and first successful sync.
- Objects
- Employee, employment, group
- Compatibility
- Existing response semantics preserved
- Reliability
- Idempotent retry + async side effects
- Observability
- Request ID, state, error owner
- Rollout
- Feature flag, phased accounts, rollback
- Timeline
- Two-week pilot followed by phased production launch.
- Acceptance
- Required objects sync correctly, auth passes review, and failure diagnostics meet the SLA.
Define billable usage and support obligations.
Invoice $8,000 monthly for the contracted tier. Distinguish connectors available in the catalog from customer accounts actually connected.
The $96,000 annual example equals $8,000 per month. Specify included linked accounts, sync frequency, overages, and support before committing.
Annual platform license with volume tier and support SLA.
- Example price
- $8,000 / month
- Billing unit
- Monthly subscription
- Scope
- 30-connector catalog
Ship reliable integrations.
Deliver broad connectivity with predictable implementation effort
Required objects sync correctly, auth passes review, and failure diagnostics meet the SLA.
A connector’s presence in the catalog does not guarantee coverage of every custom field or upstream endpoint.
- Primary goal
- Ship reliable integrations
- Delivery
- Production access + runbook
- Scope
- 30-connector catalog
Show delivery, reliability, and metered usage.
Measure time to first successful sync, required-field completeness, sync lag, and failed jobs by connector. Retain request IDs and mapping versions.
Connector coverage, sync success, diagnosis time, and renewal usage
A connector’s presence in the catalog does not guarantee coverage of every custom field or upstream endpoint.
- Evidence
- Production access + runbook
- Scope
- 30-connector catalog
- Record
- Version, date, and owner
Complete acceptance and reconcile the invoice.
Deliver production access, mapping documentation, and the incident runbook; review service performance before renewal.
A 30-connector catalog with mappings, logs, and a support path
Required objects sync correctly, auth passes review, and failure diagnostics meet the SLA.
A connector’s presence in the catalog does not guarantee coverage of every custom field or upstream endpoint.
- Seller outcome
- A 30-connector catalog with mappings, logs, and a support path
- Acceptance
- Required objects sync correctly, auth passes review, and failure diagnostics meet the SLA.
- Evidence record
- Connector coverage, sync success, diagnosis time, and renewal usage
- Timeline
- Two-week pilot followed by phased production launch.
- Commercial close
- $8,000 / month