Consolidate inbox, automation, knowledge, and reporting.
customer support platform with WhatsApp for 20 agents under $2,000 monthly including migration
- Official WhatsApp support
- 20 agent seats
- Historic conversation import
Compare the bill the business will actually pay
The request starts as “customer support platform with WhatsApp for 20 agents under $2,000 monthly including migration.” Darwin preserves the details that determine whether a result is genuinely eligible.
Sticker prices hide channel fees, migration work, seat limits, and the actual operating fit.
- Translate the goal into three non-negotiables: Official WhatsApp support; 20 agent seats; Historic conversation import.
- Compare three complete options on fit, evidence, timing, and Under $2,000 per month.
- Compare the complete first-year cost and prove that our old conversations import correctly.
The shortlist makes both the leading path and the remaining uncertainty explicit before any commitment.
Migrate without losing the support operation
Act turns the selected path into a scoped workflow with a budget of Under $2,000 per month and a deadline of Migrate before the holiday launch.
The work is not complete when it is booked or paid. It is complete only when this test passes: All channels route correctly, history reconciles, and the complete monthly bill remains below $2,000.
- Data sample — 10,000 historic conversations imported.
- Team pilot — Five agents handling WhatsApp and email.
- Cutover — Awaiting final routing and billing approval.
Exception rule: If import error rate exceeds 0.5%, hold cutover and keep the old inbox read-only. Final acceptance: All channels route correctly, history reconciles, and the complete monthly bill remains below $2,000.
Publish the support capability with live limits
Support operations can publish the company’s approved support intake, escalation, and response capability in a form Darwin Search can qualify against a real request.
A public profile is not enough: visibility, permissions, sources, live readiness, and operating limits must remain explicit.
- Ground the AI in Support policy.pdf, Channel catalog.json, Escalation matrix.csv.
- Apply this visibility boundary: Public intake; private customer and case state.
- Enforce the request-time permission rule: Customers can open cases; only assigned agents can inspect history.
The offer becomes discoverable without publishing credentials, private records, or unsupported claims.
Create an AI for Support operations.
Add approved evidence for the company’s approved support intake, escalation, and response capability.