Turn local demand into an executable kitchen order.
The restaurant exposed current items, modifiers, prep time, commission tier, and capacity before accepting.
At a glance · illustrative scenario
- Example price
- 25% marketplace commission
- Billing unit
- Food subtotal / order
- Scope
- 45-minute delivery window
Illustrative food order report informed by public case-study patterns. Figures demonstrate the workflow; they are not Darwin customer results.
Darwin operating guide · Seller view
A marketplace order joins an accurate menu to kitchen capacity, courier handoff, and issue resolution.
The restaurant keeps its menu and prep time current, accepts only serviceable orders, verifies packaging, and records the courier handoff and payout.
- Confirm dietary requests with the kitchen; a menu tag is not an allergy guarantee.
- Show food, tax, service, delivery, promotion, and tip as separate amounts before payment.
- Keep kitchen acceptance, courier pickup, delivery, refund, and restaurant payout as separate states.
The operator confirms capacity, preparation, packaging, handoff, and settlement evidence.
The buyer sees item accuracy, timing, fees, substitutions, and resolution terms before ordering.
Publish available items and modifiers, check preparation capacity, and confirm dietary requests before accepting the order.
Order dinner for a group from a kitchen that can meet the requested menu, dietary needs, and arrival window.
- 01Inputs
Menu + modifiers + capacity
- 02Work
Kitchen acceptance + pickup
- 03Handoff
Delivery + item check
- Offer
- Publish available items and modifiers, check preparation capacity, and confirm dietary requests before accepting the order.
- Menu
- Current items, modifiers, availability
- Dietary check
- Kitchen acknowledgement recorded
- Checkout
- Food, fees, tax, promotion, tip
- Handoff
- Accepted, ready, courier pickup
- Close
- Delivery, issue, refund, payout
- Timeline
- Forty-five-minute order-to-door window.
- Acceptance
- Allergy note acknowledged, every item correct, and delivery before 7:15 PM.
Understand the payout after commissions and fees.
At an illustrative 25% commission on $56 food, commission is $14 and $42 remains before food, labor, other charges, and adjustments. The diner total is not restaurant revenue.
The $74.60 example combines $56 food, $4.60 tax, $6 delivery/service fees, and an $8 tip. Reconfirm fees before checkout.
Marketplace order including delivery fee, service fee, and restaurant commission.
- Example price
- 25% marketplace commission
- Billing unit
- Food subtotal / order
- Scope
- 45-minute delivery window
Correct order within the promised window.
Grow incremental delivery orders without breaking kitchen flow
Allergy note acknowledged, every item correct, and delivery before 7:15 PM.
An allergy note alone does not confirm safe preparation. If the kitchen cannot accommodate the request, resolve an alternative before ordering.
- Primary goal
- Correct order within the promised window
- Delivery
- Delivery + item check
- Scope
- 45-minute delivery window
Record preparation and courier handoff times.
Keep item and modifier records, kitchen acceptance, pickup time, delivery time, and any refund against the order.
Orders, AOV, cancellations, wait time, accuracy, ratings, and repeat
An allergy note alone does not confirm safe preparation. If the kitchen cannot accommodate the request, resolve an alternative before ordering.
- Evidence
- Delivery + item check
- Scope
- 45-minute delivery window
- Record
- Version, date, and owner
Reconcile the order, adjustments, and payout.
Complete the preparation and courier handoff, then reconcile the payout statement against commissions and adjustments.
One accurate order with an on-time courier handoff
Allergy note acknowledged, every item correct, and delivery before 7:15 PM.
An allergy note alone does not confirm safe preparation. If the kitchen cannot accommodate the request, resolve an alternative before ordering.
- Seller outcome
- One accurate order with an on-time courier handoff
- Acceptance
- Allergy note acknowledged, every item correct, and delivery before 7:15 PM.
- Evidence record
- Orders, AOV, cancellations, wait time, accuracy, ratings, and repeat
- Timeline
- Forty-five-minute order-to-door window.
- Commercial close
- 25% marketplace commission